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Goods Details:
Model: DRS250-A65
Max wheel load: 160KN
Self weight: 61kg
Width of tread: 60mm
In January, we received an inquiry from a Chilean customer via Facebook regarding our DRS250 wheel block. After establishing initial contact, we promptly followed up to understand the customer’s application requirements and provided detailed technical support. During our communication, we shared a technical drawing of the DRS250 wheel block to ensure the product specifications aligned with their needs. The customer appreciated our fast response and professional service, and after confirming all the technical details, they decided to place an order.
To meet their urgency, the customer requested air shipment instead of the usual sea freight. Once we received the deposit, we immediately arranged for production. The manufacturing cycle for the DRS250 wheel block is approximately ten working days, during which we maintained close communication with both the customer and our internal production team to ensure everything proceeded smoothly.
Upon completion of production, we took full responsibility for coordinating with a trusted airfreight company, handling all logistics to guarantee a smooth and timely delivery. The goods were successfully shipped and arrived in Chile without delay. The customer later expressed their satisfaction with both the product quality and the efficiency of the entire process, laying a solid foundation for future cooperation.
No matter what your needs are—be it product selection, technical support, or logistics—we're here to help. Feel free to contact us anytime, and let's find the right solution together.
Zora Zhao
Expert in Overhead Crane/Gantry Crane/Jib Crane/Crane Parts Solutions
With 10+ years of experience in the Crane Overseas Export Industry, helped 10,000+ customers with their pre-sales questions and concerns, if you have any related needs, please feel free to contact me!
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